Terms & Conditions


Terms and Conditions of Use

Before using the website or the “KORRES CIRCLE” application, please take some time to read the following terms and conditions that contain important relevant information. The use of the website/application shall constitute a presumption that you have read and agree with these Terms as well as with the Privacy Policy, as amended and in force, and that you shall be bound by them, otherwise you are called to stop using the website/application immediately.

General terms and conditions.


This website/application (hereinafter “Website” or “Webpage” or “Application”) belongs to the company under the name “KORRES SOCIETE ANONYME - NATURAL PRODUCTS” (distinctive title: “KORRES S.A.”), based in Metamorfosi, Attica (3 Drosini Street & Tatoiou Str., P.C. 14452) with General Electronic Commercial Registry 085349902000, (hereinafter “KORRES S.A.”). Any questions, clarifications or complaints, regarding the Website/application and these terms and conditions, should be addressed to “KORRES S.A.” at the following email address: contact@korres.com.


“KORRES S.A.” is the sole and exclusive owner of the Website/Application, including, without limitation, all documents, records, texts, images, graphics, accessories and the code contained therein, and the general depiction of the website/application, and all rights (including copyright) arising from them. The copyright of the content of this Website/Application is intellectual and industrial property of “KORRES S.A.” unless otherwise specified and protected by the relevant provisions of Greek, Community and international law. All product names mentioned in these constitute trademarks of the KORRES Group of Companies, except for trademarks that may be indicated to be owned by other companies. The use of the Website/application, as well as posting, copying, storage, modification and/or distribution of their content (in whole or in part), without the prior written permission of “KORRES S.A.”, shall be strictly prohibited.


1.3 “KORRES S.A.” has made every effort to ensure the accuracy of the content at the time of publication (e.g., description of products, pricing, etc.). To the extent permitted by the applicable legislation, “KORRES S.A.” shall disclaim all warranties, explicit or implicit, as to the accuracy of the information contained in the Website/Application; therefore, “KORRES S.A.” will not be held liable for any loss or damage, which may result from their use.


This Website/Application is not a “KORRES S.A.” online store, and every user transaction through it shall be carried out by cooperating physical and online stores and pharmacies of their choice. “KORRES S.A.” shall not engage in transactions with end consumers and shall act solely by providing the online platform to users and physical points of sale of their choice, who shall enter directly into a sale and purchase agreement between them. The receipt of the products is done by choice, either in person from the physical point of sale or by courier company and responsibility of the physical point of sale. Orders, pricing, payments, deliveries, any returns shall be carried out by the cooperating stores and pharmacies. “KORRES S.A.” shall bear no responsibility or liability whatsoever for transactions between users and physical points of sale of their choice. For all the above, you shall be informed in detail about the applicable terms and conditions below. Any questions, clarifications or complaints regarding your transactions should be addressed to the relevant physical point of sale of your choice.


The use of the Website and the Application is intended only for adults and “KORRES S.A.” shall bear no responsibility in case minors use the Website.


All products presented for sale shall be subject to availability. In case the products ordered become unavailable in the cooperating physical and online stores or pharmacies, “KORRES S.A.” may send the products directly to the users, otherwise they will be notified as soon as possible, and the items out of stock will not be charged.


All the prices of the products displayed on the website/application shall include VAT, as in force in Greece, and shall be set by the points of sale. The indicated prices shall be subject to change without further notice.

Point collection program – Registration and account Creation.


“KORRES S.A.” provides a loyalty program through the collection of “KORRES CIRCLE” points, by offering gifts for adult natural persons. The user registers in the system electronically, through a website/application, by selecting a physical service store or directly registers in the physical store of his choice, providing his strictly necessary information, name, e-mail address and mobile phone number, as applicable, address if he wishes to receive the products he purchases by shipment, and with each purchase he collects points (1 € of purchases = 25 points) that are counted in total, in order to be rewarded with gifts at specific levels, as follows:

1st Level Olive Circle (0 - 2000)
2nd Level Brown Circle (2001 - 6000)
3rd Level White Circle (6001 - 14000)
4th Level Blue Circle (14001 - 24000)

1st Level - Olive Circle

(0 – 2000 points)

2nd Level - Brown Circle

(2001 – 6000 points)

3rd Level - White Circle

(6001 – 14000 points)

4th Level - Blue Circle

(14001 – 24000 points)


Registration in the point program and account creation is required for the user to be able to purchase products through the Website/Application. Points are also collected with the purchases of the registered users at the physical points of sale, and are registered with the indication of the user’s name, e-mail address and mobile phone number, as applicable. Participation in the program requires acceptance of these terms of use and completion of the registration process of the required information. Users shall be solely responsible to safeguard their personal secret password, username and account, in general, and to promptly inform “KORRES S.A.” of any unauthorized movement of their account and potential security issues that come to their attention. “KORRES S.A.” in cooperation with the physical points of sale, shall apply a strict Privacy Policy for the data they collect; however, users shall remain solely responsible for all operations performed under their personal password, username and user account, in general.


The points shall be retained for a calendar period starting from the day of the user’s registration and ending 12 additional months of the end of the year of that date (“Member Year”). In case the user collects the required points within the calendar year of the Member Year to level up to the next level, he will pass directly and will continue to collect points for the remaining of the year, to the completion of the year. Upon completion of the Member Year, the points collected by the user in the last 12-month period shall be added up, redeemed with gifts, and the user shall be placed at the appropriate level of the “KORRES CIRCLE” program to collect more points. At the end of each Member Year period, without collecting or redeeming points, the user shall level down at the “KORRES CIRCLE” program and his points, until then, shall be deleted. In addition to making purchases, points shall also be offered freely by “KORRES S.A.” for promotional purposes, through various actions. Points shall not be transferred between users and shall not be added up.


“KORRES S.A.” products offered as reward gifts by “KORRES S.A.” may vary, according to their availability, or may be freely modified from time to time, whereas “KORRES S.A.” shall not be responsible for the quality of the goods and/or services offered as a gift to the users of the program by undertakings participating in the program, and shall not be liable for any damage or loss suffered by any member in the provision of services related to the points collection program. A product, an object specially created for the program “KORRES CIRCLE”, participation in an event, digital gift, participation in a draw for the award of a special gift, such as e.g., travel, care treatment, etc., can be offered as a reward gift. The specific terms of participation in the special prize draws (competitions) will be published in a timely and appropriate manner on the relevant website and on the respective application.


The users of the program can be informed about their available points through the website or the Application, or by submitting a relevant request to “KORRES S.A.”. “KORRES S.A.” reserves the right to inform users, at regular intervals, about the program and their available points, via e-mail or SMS or any available application for sending/receiving messages, at the contact details declared by each user upon registration.


“KORRES S.A.” reserves the right, at any time, to modify the points collection program, in whole or in part, or even to discontinue it, by informing the users and without requiring their consent. The continuity of the use of the program and the execution of purchases in its context, shall constitute acceptance of the modified terms of the program by the users.


Any user may request to be removed from the “KORRES CIRCLE” Program. The request for removal can be submitted online, via the Website or the Application and the email address contact@korres.com. In this case, the user information, as well as the points he has collected, shall be deleted from the Program within six (6) months and only the necessary details, which may be required by law, (e.g. for tax purposes), shall be retained, for as long as required.

Policies for online orders, payments and shipments.


To place an order for a product through the Website or the Application, the user must be registered in the points collection program, enter the login credentials in his Account, select the desired products and add them to his cart. The order can be shipped, at the user’s selection, by courier company, and the shipment will be handled either by the physical point of sale, or by “KORRES S.A.”, according to the instructions of the physical point of sale, or it can be received by the consumer, in person, from the physical point of sale of his choice. The final image of the order includes a description of the products, quantity, total cost, namely price, VAT, any shipping costs.


Before finalizing the order with an obligation to pay, the user shall be required to check the details contained therein in order to be sure for the products he has chosen, the quantity, the final price, the method of receipt.


After receiving the online order, the availability of all the products included in it shall be checked.

i) In case there is availability of all the products included in your order, within the time specified for delivery indicated on the Website and on the Application, then you will be sent a confirmation message to the e-mail address you have declared, which will inform you about the order and will include all its details. The final order submission shall consist a binding proposal to purchase on part of the user, with an obligation to pay. The sales contract shall be deemed to have been concluded after the above product availability check has been carried out and the user has received a confirmation message at his email address or through the installed application.

Delivery of the products will be made upon selection of the physical point of sale, based on the delivery schedule of the courier company cooperating with the natural point of sale, or the courier company cooperating with “KORRES S.A.”. If the in-person pick-up by the consumer from the physical point of sale has been selected as a method, there shall be no charge for shipping costs.

ii) If one/some of the item(s) of the order is/are not available, then the physical point of sale of the user's selection will contact him, in order to arrange for the cancellation of the order. If it is not possible to contact the user, your order shall be automatically canceled in respect of the items that are unavailable, and the value of the products will be refunded, if already paid, depending on the payment method used.


“KORRES S.A.” may contact users via email/via application, via SMS or any available application for sending/receiving messages, throughout the duration up to the delivery of your order to you, for any issue related to the receipt, the processing, execution and/or transport of your order and/or payment and/or return of products or for any other relevant issue. The parties agree that this communication shall also cover the legal requirements of written information, notification, order confirmation, where and when required by law.

Methods of payment


Payment of the order can be made in cash or by credit/debit card upon receipt of the order from the physical point of sale. If the shipping method of your order selected is by courier company, the physical points of sale shall allow you to make your online purchases by credit/debit card through the cooperating electronic payment clearing company “EVERYPAY PAYMENT SERVICES SOCIETE ANONYME” (“Everypay”). Recognizing the importance of security of electronic payments, EveryPay is a Payment Institution licensed by the Bank of Greece (Decision No 280/3/23-7-2018 Government Gazette B 3010/25-7-2018), and securely manages details of card payment transactions, in accordance with the regulatory framework of the card transaction security management standard. Everypay is certified in accordance with the Payment Card Industry Data Security Standards (PCI DSS), and is subject to periodic audits by a specialized consultancy firm. All Everypay services are made through secure connections with 256-bit SSL certificates. EveryPay also supports the ability to use the 3D Secure service, an additional security for VISA and MasterCard cards. The payer will then have to enter his personal secret password, in order to successfully complete the transaction.


The collection and processing of the payment details you send shall fall within the strict privacy policy governing your transactions. For more on the privacy policy and the protection of your personal data, please refer to the section entitled “Company policy on Personal data” of these terms. For card payments, in cooperation with the cooperating financial and non-financial organizations and points of sale, all necessary security measures shall be taken to ensure the maximum possible protection in your electronic transactions and to ensure your payments, without “KORRES S.A.” or the physical point of sale retaining your card details, as the payment process shall be exclusively carried out in a banking environment.


Deliveries of products shall be made only within the physical boundaries of Greece by courier or transport company. Delivery charges (net of VAT) and the estimated schedule are set out as follows:

Receipt from the store: Within one – four (1-4) business days of receiving the order.
Courier shipment: Within four - six (4-6) business days of receiving the order.
Gifts: Receipt from the store: Within five – eight (5-8) business days of receiving the order.

REGION CHARGE (up to 2kg) EXTRA CHARGE (per kg)
from Schimatari to Attica Prefecture 2,00€ 0,70€
from Schimatari to Thessaloniki Prefecture 1,80€ 0,60€
Mainland Destinations 2,00€ 0,70€
Island Destinations 2,00€ 0,90€
Hard to reach Areas 4,00€ 1,00€

from Schimatari to Attica Prefecture

Charge (up to 2kg): 2,00€

Extra charge (per kg): 0,70€

from Schimatari to Thessaloniki Prefecture

Charge (up to 2kg): 1,80€

Extra charge (per kg): 0,60€

Mainland Destinations

Charge (up to 2kg): 2,00€

Extra charge (per kg): 0,70€

Island Destinations

Charge (έως 2kg): 2,00€

Επιπλέον Χρέωση (ανα kg): 0,90€

Hard to reach Areas

Charge (up to 2kg): 4,00€

Extra charge (per kg): 1,00€

In any case, the shipment time of orders shall depend on factors which are outside the control of “KORRES S.A.”, such as any force majeure events or delays attributable to the courier companies cooperating with the points of sale or “KORRES S.A.”.

Cancellation – Return Policy


It is not possible to cancel orders that have been submitted through the application or the website, after their finalization. Otherwise, contact us at 213 0188800.


Subject to the following provisions under 5.3., users may return their order, even for no particular reason, as long as they exercise the relevant right (of withdrawal) within 14 calendar days from the date of receipt of that order. To this end, they must contact the relevant cooperating point of sale (pharmacy or store) and submit a relevant withdrawal form in an appropriate manner. As a model of withdrawal form, they can use the one found here. Subsequently, all goods, to qualify for return, must be returned in their original condition, without having been opened and with their packaging intact, within an additional 14 days, in order for a refund to be carried out within the same period, depending on the method of payment selected. In this case, the users shall only be charged with the direct cost of returning the products, namely in case of return by a courier company, the transport costs shall be borne by the users.


The aforementioned right of withdrawal shall not exist in case the consumer has been supplied with products which are liable to deteriorate or expire rapidly or sealed products which are not suitable for return, due to health protection or hygiene reasons, and have been unsealed. Indicatively but not be limited to, cosmetics, personal hygiene products, personal care products, products that bear an expiry date and may deteriorate due to improper storage and transportation conditions, shall not qualify for a return. Any consumer rights shall not be affected.


When an order is placed, the user cannot correct any errors that appear in the order. Users are asked to check the accuracy of their orders before finalizing them, as errors can be corrected up to the point where users finalize their order.

Company policy on personal data


The management and protection of the personal data you provide to us and our associates, physical stores, as joint controllers, in order to use the website/application, shall be governed by these terms and the Privacy policy applied by “KORRES S.A.” and its associates, the relevant provisions of Greek, as well as Community and international law on the protection of personal data.


Because the personal and contact information you may provide to the website/application and to the cooperating physical stores is extremely important because, this is, among others, the only way of contacting you, you must be sure that the information you provide to us is absolutely correct and updated (in case of changes you must inform us). “KORRES S.A.”, together with the partners, shall take every possible care to receive your correct information together with your explicit consent for the use of the information you have provided. Therefore, “KORRES S.A.” and its associates shall bear no responsibility in the event that any of their contractual or legal obligations are not fulfilled correctly and/or timely, due to your sending of incorrect or not updated personal information. In particular, any notification made to the e-mail address, to the mobile phone number you have provided via SMS and/or any available application for sending/receiving messages, will be considered to be valid, even if it is not delivered to you due to an error in the details indicated by you and/or due to a technical or other failure of your server, and/or of your telephone and/or your telecommunications provider, and/or due to a change in your details (as long as you have not informed accordingly in time). In any case, you shall bear the obligation to re-update your information whenever there is a change in it.


By completing and sending the relevant form with your information either through the Website/Application or through a cooperating store/pharmacy, you also provide, at the same time, to us and our associates, your written consent for using the information contained therein, for the purposes described in these terms and in the Privacy Policy published on our website.


Furthermore, your e-mail address or mobile phone number may, following your approval/consent, be used by “KORRES S.A.” to inform you about products, offers, promotion of new products, etc. and may be notified to other persons, natural or legal, solely for these purposes, processing, on behalf of the company, and shall not be further disclosed, except in the circumstances stipulated by law, nor be the product of a commercial transaction. In case you do not wish to receive informative e-mails or SMSs or messages via any available application for sending/receiving messages from “KORRES S.A.”, you can contact us and state to us in writing, and in any case, for your convenience, there is a relevant link in every message sent to you.

Cookies, push notifications, analytics


We use cookies that are necessary to maintain your connection to “KORRES S.A.” online services and to save your selections in relation to optional cookies. Solely with your consent, will we use optional performance and analysis cookies if you so choose.


Cookies are small pieces of information stored on computers to identify the browser used while browsing websites. Device identifiers are collected from the data available in the system, which may include IP addresses, user agent information (browser version, operating system type and version) or identifiers generated by devices, such as Apple identifiers for advertisers, Apple identifiers for suppliers, Google’s Android identifiers, or Google Play Store advertising identifiers. Cookies and similar technologies may be used to store data, such as user identifiers and preferences. The use of cookies makes it easier for our website to memorize information about your visit, collecting useful information about your search preferences. So, the search experience will be improved the next time you visit us. In addition, cookies help us see the performance and traffic of our website, improving its presentation and content, according to the preferences of our visitors.


The technically essential cookies are essential for the proper functioning of our website, they allow you to browse and use its functions. These cookies do not recognize your personal identity.


Performance cookies collect information about how you use our website. These cookies collect aggregated, anonymous information that does not identify a visitor. They are used solely to improve the performance of a website.


If you do not wish to use cookies you can enable, disable or even completely delete cookies through the settings in the browser you use. For example, in Chrome, you can click on the Chrome menu and then select Settings/ Privacy/ Content Settings and change the cookie settings according to your preferences. Of course, you should know that if you choose to disable cookies, certain parts of the website may not work properly.

Computer security and damage


Although “KORRES S.A.” takes all reasonable steps to ensure that the Website and the Application are free from viruses or defects, it cannot guarantee that their use or links to other websites contained therein will not cause damage to a user’s device. “KORRES S.A.” shall bear no responsibility for any loss or damage caused to a user’s device, as a result of using the Website/application. Any links to other websites shall not belong to “KORRES S.A.”, and “KORRES S.A.” shall assume no responsibility for their use.


Users shall be responsible to maintain the confidentiality of their personal information used on the Website/Application (e.g., passwords and account details). “KORRES S.A.” shall not be held responsible for any loss or damage users may suffer due to the users’ failure to protect their personal information. In case of modification of their personal information (e.g., mobile phone number, e-mail address) users shall bear the responsibility to inform “KORRES S.A.” as soon as possible.



If any term contained herein is unlawful, void or for any reason unenforceable, then that term shall be deemed to be separable and shall not affect the validity and enforceability of the remaining terms.


There may be legal provisions in other areas of the Website/Application, which are related to their use, and which, together with these terms and conditions, shall govern their use.


“KORRES S.A.” may unilaterally change these terms and conditions from time to time. Users are asked to consult their content as often as possible. KORRES cannot be held liable for damage caused to users due to any change to the terms and conditions.


Unless otherwise specified, the material on this Website/Application is displayed solely for the purposes of promotion of “KORRES S.A.” products and services.


The Website, the Application, as well as any of their contents and any contract concluded as a result of their use shall be governed by and interpreted in accordance with the Greek legislation. The parties agree to be subject to the exclusive jurisdiction of the courts of Athens. All contracts shall be concluded in the Greek language and all information shall be provided in the Greek or English language, but in case of differentiation, the Greek text shall be the only valid one.



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