KORRES Circle is a Rewards Program designed to provide unique benefits. With each purchase, KORRES rewards you with points that will give you access to the catalog of reward products as well as the possibility to participate in exciting experiences (Competitions/Gift Packages/Events).
Our program consists of 4 levels, with each level providing increasing benefits.
Circle 1: Olive Circle
Circle 2: Brown Circle
Circle 3: White Circle
Circle 4: Blue Circle

You can become a member in 3 ways:
1. download the KORRES application from Google Play or the App Store and create your My Circle account.
2. go to the website: korres.com and register through the My Circle option
3. to visit one of the cooperating pharmacies or Korres points of sales and request the creation of your account.

No. You don't have to pay any amount to join the KORRES Circle.
Registering at the program is completely free.

The KORRES Circle rewards program is offered by KORRES Natural Products S.A.. Participation in the program is allowed to individuals, who are residents of Greece and at least 18 years old, for personal use only. Companies, associations or other groups will not be able to participate in the Program. The Program may not be used for business or commercial purposes. Employees and persons employed by the Company's business partners may create an account in the Program but only for personal use. The Company may not allow the creation of an account, without having to justify its decision.

Yes. The KORRES Company reserves the right to unilaterally suspend or terminate the program at any time, for as long as it deems necessary, and the participants retain no claim against it in such a case.

Your subscription to the newsletter lasts until you ask to unsubscribe.

Click on the unsubscribe link that you can find in every email you receive from us.

Our goal is to keep you informed around issues related to your points, the gifts you can win, the offers of your favourite store, as well as events, promotions and new launches of our company.

No, our company is committed to no testing of our products on animals.

Our packaging is 90% recyclable regarding all of our SKUs.

Most of our products are suitable for Vegan.
For any information about our products, we will be happy to contact you in any of the following ways:
1. Call KORRES Circle Customer Service at 213 0188800 (10:00 - 18:00)
2. Fill in the contact form on the KORRES Circle site or
3. Send e-mail at contact@korres.com

The website and the KORRES CIRCLE app use the most modern and developed internet security technologies through collaborations with the largest and most trusted companies.
Some of these are Verified by Visa, MasterCard Secure Code and other highly encrypted services.

We will be happy to contact you in any of the following ways:
1. Call KORRES Circle Customer Service on 213 0188800 (10:00 - 18:00)
2. Filling out the contact form on the KORRES Circle site or
3. Send an e-mail to contact@korres.com

Of course! You can call KORRES Circle Customer Service at 213 0188800 (10:00 - 18:00) and we can create your order together.

Please wait until you see the status of your order in your personal account changes from "In process" to "Sent".
If after this change of status you have not received an e-mail confirmation of sending your order from us, please send an e-mail to contact@korres.com under the subject "Tracking Number".
Your order confirmation email may arrive in your spam folder.

Please check if the distributor has left or sent a non-delivery update or be informed of the tracking link you have received.
If you have tried all the previous ones without success, you can send an e-mail to contact@korres.com under the subject "My order has not been delivered" and we will locate your parcel immediately.

Please check that the card number, expiration date, CVC and username are written correctly.
Check for push notifications or confirmation messages from your bank.
If you are still having problems, please send an e-mail to contact@korres.com under the subject "Rejected Payment".

You can pay with cash or by debit / credit card at the pharmacy or online using a Visa or MasterCard.

If you are absent during the delivery, the distributor will leave a note with his contact details so that you can arrange to come over again at a time that will serve you best.

Once your parcel arrives at the store of your choice, a relevant e-mail will be sent to you.

It is not possible to return products. The order cancellation procedure is in progress.
For cancellations please contact the point of sale you have chosen to serve you. Otherwise you can call 213 0188800 (10:00 - 18:00) or send us an e-mail at contact@korres.com.

You can track the progress of your order at https://www.acscourier.net/el/track-and-trace/ by entering the tracking number you have received via email.

To cancel your order please contact the pharmacy you have chosen to serve you. Otherwise you can call 213 0188800 (10:00 - 18:00) or send us an e-mail at contact@korres.com.

Please contact the pharmacy you have chosen to serve you. Otherwise you can call 213 0188800 (10:00 - 18:00) or send us an e-mail at contact@korres.com.

Mandatory information to create an account on KORRES Circle is your e-mail only.
Optional information in your account is your mobile phone number, first and last name, and date of birth.
Being logged in to your account in the KORRES Circle application or online at korres.com you are able to review all the provided information through the Settings option.

If the KORRES App does not work please:
- Try restarting your application and / or device.
- Make sure the username and password are correct.
If the problem persists, try reinstalling the application.
For any help or question, please contact KORRES Circle team at 213 0188800 (10:00 - 18:00) for immediate solution of the problem.

Via the application (app):
Once you have logged in to your account, select the symbol with the 3 horizontal bars at the top left of your screen.
In the available options you can edit your data by selecting "My Settings".
You can not change your date of birth through the app.

Through the site:
Once you have logged in to your account, select the "My Circle" field on the top right of the screen.
In the available options you can edit your data by selecting "My Settings".
Through the site you cannot change your e-mail and your date of birth.

You can send an e-mail to contact@korres.com under the subject "delete profile".

You can send an e-mail to contact@korres.com under the subject "change of delivery address" and you will be informed about the update of the track of your order.

In order to change your selected pharmacy, please contact with customer success team on contact@korres.com.

You can change the saved selected pharmacy.
Via the application (app):
Once you have logged in to your account, select the symbol with the 3 horizontal bars at the top left of your screen.
In the available options by selecting "My Settings" you can choose another pharmacy
Through the site:
Once you have logged in to your account, select the "My Circle" field on the top right of your screen. In the available options by selecting "My Settings" you can choose another pharmacy.

Of course! You can make the desired change during the checkout process before checkout.

Log in to your KORRES CIircle account or online at korres.com to edit your information.

If you have forgotten your password, you can request a reset link.
By selecting the "Reset your password" field after entering the correct e-mail, you will get the confirmation e-mail with recovery instructions.
The retrieval email may arrive at the spam folder.

If, while trying to log in, you get the message "unable to connect", please follow the below steps:
- Make sure the email you are using is the email with which you created your account
- Make sure the password you use is correct
- If you do not remember your e-mail password, you can reset it by following the procedure below.
By selecting the "Reset your password" field after entering the correct e-mail, you will get the confirmation e-mail with recovery instructions.
The retrieval email may arrive at the spam folder.

Members have the right to confirm, modify or delete their information any time and without charge, by sending an email to contact@korres.com or by calling 213 0188800 (10:00-18:00).

For every €1 of purchases you earn 25 points.
You can also earn free points in the following ways:
1. Create an account: +15 points.
2. Consent for email communication (newsletter): +25 points.
3. Consent to contact by phone (SMS): +25 points.
4. Choice of pharmacy: +15 points.
5. Category upgrade: Brown Circle: +25 points, White Circle: +100 points, Blue Circle: +100 points.
6. First order after class upgrade: Brown Circle: +25 points, White Circle: +100 points.
7. Add birthday: +25 points.
8. Purchases worth more than €50: Olive Circle: +25 points, Brown Circle: +50 points, White Circle: +75 points, Blue Circle: +100 points.
9. Order more than 3 items in the same cart: Olive Circle: +25 points, Brown Circle: +50 points, White Circle: +75 points, Blue Circle: +100 points.
10. Pickup from the selected pharmacy: 10 points.

With the points you collect from your purchases, you can benefit from experiences, raffles and gifts specially adapted to your needs and preferences.

You can find out about your points in the following ways:
1. Through your account in the KORRES Circle application.
2. Through your account on the website korres.com.
3. From your chosen point of sale.
4. At the same time, we will also inform you about the progress of your points via email. Otherwise please contact us by emailing contact@korres.com or calling 213 0188800 (10:00-18:00)

Yes. For any purchase of KORRES products, regardless of whether they are on sale or on offer, you collect points. For every €1 of purchases you earn 25 points.

Upon completion of payment for your purchases either online or in physical stores, your points will be credited to your KORRES Circle account. In any case, you will be informed by e-mail about the progress of your points.

Check if the payment of your order has been completed. If you have completed the payment and the points have not been credited to your KORRES Circle account, please contact us by sending an e-mail to contact@korres.com or call 2130188800 (10:00-18:00).

No. Your points continue to grow with each purchase regardless of whether you have received a reward gift.

In the case of a return or cancellation of a purchase, the points you had earned from the specific purchase are deducted from your account.

No. Your KORRES Circle account is personal and cannot be transferred to another person.

The collection of points starts from the date of your registration in the KORRES Circle program. The points from your purchases remain in your account if you make at least one purchase every 12 months. If the 12-month period has passed and you have not made a purchase, your points expire.

Of course! Log in to your account and follow the process of redeeming points. The employee of the selected pharmacy will direct you.

Your membership year starts from the date of your registration in KORRES Circle. You can stay in your circle for at least 12 months. After the end of the 12 months you get a one-year extension, in case you make a purchase, and at the end of the extension your points will be recalculated based on your performance in the last 12 months.

No, there is no limit to the points you can collect. The points and reward gifts have an expiration date.

The KORRES My Circle rewards program is available for purchases only at the pharmacies that are members of the program.

No. The points you collect are exclusive to the KORRES Circle rewards program and cannot be combined with any other rewards program.

The availability of reward gifts expires 90 days after they are automatically made available to you. In the event that a reward product is out of stock, it will be replaced by another.

Sorry, you cannot return reward gifts.

If the reward gifts are products, they will be sent to your chosen pharmacy and you can follow their progress from our website korres.com or from the KORRES application through My Circle and the My Orders option.

The values displayed on the KORRES CIRCLE application depend on the pharmacy you have selected.
These prices are set by the partner point of sale, so they may differ from point to point.

KORRES My Circle was created to bring your favorite store into your hands, thus making your purchases in it from everywhere directly and easily! In addition, KORRES rewards you for every purchase you make either online or in the physical store.

You can express your interest at your favorite pharmacy or send us an e-mail at contact@korres.com with the details of the store so that we can contact you.